The operating context
Search results, reservations and supplier confirmations can represent different states that must be communicated clearly to travelers.
Priorities to resolve early
- Distinguish availability from confirmation
- Model cancellation and refund states
- Support itinerary changes and notifications
Industry design consideration
Agree how long availability can be cached and when a price must be refreshed. A booking needs recovery paths for timeouts and partial supplier failure.
From workflow to delivery
Discovery brings operational owners and technical stakeholders together to map the current workflow, data sources and failure cases. We agree a bounded first release and its acceptance checks, then demonstrate progress with realistic scenarios.
The release plan includes access, migration, support and training needs. We document the decisions your team will need to operate and evolve the system. See the full delivery process.
