The operating context
A storefront must reflect available products and prices while checkout, payments, inventory and customer support remain coordinated.
Priorities to resolve early
- Establish stock and price ownership
- Handle payment retries safely
- Make returns and refunds traceable
Industry design consideration
Model order and payment states separately. A cart is not an order and a browser success page is not proof of settlement.
From workflow to delivery
Discovery brings operational owners and technical stakeholders together to map the current workflow, data sources and failure cases. We agree a bounded first release and its acceptance checks, then demonstrate progress with realistic scenarios.
The release plan includes access, migration, support and training needs. We document the decisions your team will need to operate and evolve the system. See the full delivery process.
